“Red Canary alleviated some of the day-to-day doldrums of support, alerting, and other Level 1 tasks, giving our SOC engineers more latitude to work on strategic objectives.”
DIRECTOR OF INFORMATION SERVICES
FORTUNE 1000 INSURANCE COMPANY
Out of nearly 15 managed service providers considered, three promising options were selected by this Fortune 1000 insurance company for proof of value (POV) evaluations. During the POVs, it became evident that one of the providers lacked transparency and failed to reduce mean time to detect (MTTD). Another not only relied too heavily on existing alerts, configurations, and detections, but lost the director of information services’ trust in the quality of the product when they significantly slashed prices during negotiations. Fortunately, one provider aligned with the insurance company’s primary objectives, which included better security risk management, ensuring uninterrupted security operations in the event of personnel turnover, and fortifying their internal automation capabilities with 24/7/365 coverage. This provider was Red Canary.
During the POV, Red Canary called upon its in-house experts from Threat Intelligence, Detection Engineering, and Threat Hunting. This engagement facilitated crucial conversations that allowed the insurance company’s security team to immerse themselves in the Red Canary culture and gain insights into the partnership’s potential. “Ultimately, our decision was based on the trust and gut feel we had with Red Canary. We knew their team could support our needs as we continued to mature.”