When a private investment firm needed to enhance visibility and threat detection across laptops, it rolled out an endpoint threat detection service through its existing MSSP. However, the firm’s director of technology (we’ll call him Jonathan) quickly discovered that the solution did not live up to his expectations. Threats often lingered in the network for days or weeks at a time, leaving endpoints vulnerable.
Jonathan explained, “I was excited to get access to advanced endpoint detection without having to build up my team to manage it internally. Instead we saw that this specific offering from our MSSP was not effective. We would get notifications days or weeks after an incident. It became obvious that they didn’t know how to work with endpoint data.”