Security awareness training measurably reduces the risk of phishing. According to the 2025 Verizon Data Breach Investigations Report, users who completed a security awareness training recently reported suspicious emails at a 4x higher rate than those who hadn’t.

However, strong security awareness programs are paradoxically pushing security teams to the brink. Reported email volumes keep increasing while internal headcount remains relatively flat, making it difficult or impossible to review every report—let alone provide feedback to reporting users. When submitted emails go unreviewed, threats slip through the cracks, and when employees don’t receive feedback on submissions, they stop reporting and contributing to the security culture you’ve worked so hard to build.

At Red Canary, we saw an opportunity to apply automation and expertise to help security teams improve security outcomes and employees’ phishing reporting experiences. That is why we’re so excited to announce Managed Phishing Response, our new solution that provides AI-powered triage, rapid expert analysis, and tailored feedback for every user-reported phishing email.

How it works

When a user reports a suspicious email, it is immediately sent to Red Canary. At that point our phishing triage AI agent gets to work–extracting header metadata, analyzing tone and syntax, and flagging risks like spoofing or unsafe prompts. Our human experts then validate the agent’s findings and complete the investigation, providing comprehensive assessment details in your portal. Red Canary’s easy-to-use automated playbooks escalate known phishes and deliver tailored feedback to all reporting users.

“Our phishing email reporting rate is notably high, which requires us to quickly analyze and respond to user reports to protect our enterprise and ensure a favorable user experience. Red Canary’s assessment and swift, tailored responses gives us the confidence that we are identifying real threats that bypass our top-tier email security tools and gives our users an experience that encourages continuous reporting.”

—CISO, FORTUNE 500 ORGANIZATION

What managed phishing customers will get

Time back for strategic work

According to our data, 84 percent of reported phishing emails aren’t phishes. Don’t waste precious time reviewing them. Red Canary analyzes every reported email for you, no matter the size of your organization. Filter by assessment outcome; reporter email address; email subject, to and from lines, and more to facilitate broad remediation and educational actions across your organization.

Accelerated remediation

Quickly understand Red Canary’s assessment logic and key email details in one consolidated view. Our transparency and clear, plainspoken rationale empower you to remediate quickly across all affected inboxes.

Boosted security culture

Configure automated triggers and playbooks to instantly send tailored user feedback and escalate confirmed phishes. Consistently engage your employees to reinforce training and foster positive reporting habits.

How can I learn more?

To learn more, you can check out our product page, and to see it in action, we’d love to give you a customized demo.