Business snapshot
Large mechanical contractor in the state of Hawaii, serving new construction projects in the residential, resort, light commercial, high-rise, education, and healthcare sectors.
The Challenges
The mechanical contractor became a customer of Red Canary in 2023. The company’s security team had prior experience with Crowdstrike and FireEye. However, during the late winter of 2025, the company experienced a cyber event that prompted deep concern and frustration. The existing solutions failed to alert the team in a timely manner, with the exception of Red Canary.
The security team knew that having a partner to address the gaps in their security stack and provide 24/7 detection and response from a trusted ally was important. As the security team continues to work with an expanding network of vendors, they recognize that attack paths will widen, which makes threat intelligence and expertise critical.
The Solution
The organization initially worked with a portfolio of vendors, including competitors in the EDR/MDR space. Red Canary was the only vendor to catch a threat and provide a timely remediation solution, which ensured the company would avoid any operational downtime. Despite budget constraints that nearly led to a shift from Red Canary, the timely detection of an attack solidified the partnership, protecting the organization from a credential harvesting event. Red Canary’s proven value was apparent and far outweighed any short-term budget constraints.
Red Canary Insights
Credential harvesting was a major theme in 2025. There were multiple high-profile attacks that leveraged common security tools to discover and exploit valid credentials. Despite the growth in identity-based attacks, organizations should not succumb to threat actors. Now is the time to understand your attack surface to improve your security team’s ability to thwart future attacks.
The Outcome
When an employee clicked on a link, initially compromising only that user, the tools within the existing security stack missed the compromise. This left the internal security team without visibility; however, Red Canary’s proactive monitoring filled the gap. Red Canary was able to identify the anomalous behavior before it could spread through its organization and helped remediate the situation quickly. Since then, the organization continues to improve its security posture and will increase its use of threat intelligence to stay ahead of potential future attacks.
The Conclusion
When a breach occurs, customers need confidence in their tools to stop an attack before it can cause harm. The organization’s security team has recently placed a great emphasis on 24/7 threat detection and response, expert guidance and relevant threat intelligence to better mitigate attacks going forward. As attack surfaces continue to widen and threat actor techniques evolve, the internal security team can rest assured that they have a partner who has them covered.