Once a service provider is selected, the process of onboarding customers and establishing the rules of engagement can take anywhere from less than a day to up to three months, depending on how extensive the service offering is, how much if any integration is required with the customer’s existing security infrastructure, and other considerations. For direct Red Canary customers, the median time to complete onboarding tasks is 30 days. A longer training helps us solidify the partnership and ensure our customers feel confident and comfortable with the tools and processes in place.
Whatever the cost concerns some organizations have around contracting with MDR services providers, there is no doubt that users are seeing results in the drive toward more quickly discovering and vanquishing advanced threats already operating within organizations’ networks and infrastructure.
As a result of MDR services, organizations were able to significantly reduce mean time to resolution (MTTR) of attacks. The largest percentage of MDR users (35%) saw an MTTR reduction between 25% and 49%.